1. Acceptance of Terms
By accessing and using the Lok Setu website and services, you accept and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.
Lok Setu reserves the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
2. Description of Services
Lok Setu is a public service initiative with the following objectives:
- Delivering information about government schemes directly to citizens
- Forwarding complaints from the public to relevant officers/departments
- Providing application, documentation, and procedural assistance
- Guiding people on social and development-related issues
- Organizing awareness programs, camps, campaigns, and training sessions
Our mission is to build a bridge of trust, dialogue, and solutions between citizens and government through public participation.
3. User Responsibilities
When using Lok Setu services, you agree to:
- Provide accurate and complete information when submitting inquiries or complaints
- Use our services for lawful purposes only
- Not submit false, misleading, or malicious information
- Respect the privacy and rights of other users
- Not attempt to disrupt or interfere with our services
You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.
4. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.
We may collect information including but not limited to: name, contact details, age, voice data (if using microphone feature), and service-related information about your inquiries or complaints.
5. Limitation of Liability
As a non-profit public service initiative, Lok Setu provides information and assistance on a best-effort basis. We do not guarantee:
- Specific outcomes from complaints or applications submitted through our platform
- Accuracy or completeness of all government scheme information
- Timelines for government department responses or actions
- Uninterrupted or error-free service
To the fullest extent permitted by law, Lok Setu shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.
6. Intellectual Property
All content on the Lok Setu website, including text, graphics, logos, and design, is the property of Lok Setu or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
You retain ownership of any content you submit to our platform but grant Lok Setu a license to use, display, and distribute such content for the purpose of providing our services.
7. Third-Party Links and Services
Our website may contain links to government portals, external resources, or third-party services. These links are provided for your convenience only. Lok Setu does not endorse and is not responsible for the content, privacy policies, or practices of any third-party websites or services.
8. Termination
Lok Setu reserves the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms of Service.
Upon termination, your right to use our services will cease immediately. All provisions of these terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any disputes arising from these terms or your use of Lok Setu services shall be subject to the exclusive jurisdiction of the courts located in India.
10. Entire Agreement
These Terms of Service, together with our Privacy Policy and any other legal notices published by Lok Setu on the website, constitute the entire agreement between you and Lok Setu regarding our services.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.