At Lok Setu, we value your trust and support. This policy outlines our approach to donation refunds as a non-profit organization dedicated to public service.
Lok Setu is a non-profit, public service initiative dedicated to bridging the gap between citizens and government services. We operate on the generous contributions of individuals and organizations who support our mission of creating a transparent, accountable, and empowered society.
While donations to Lok Setu are typically considered final contributions to support our social initiatives, we understand that exceptional circumstances may arise. This refund policy outlines the conditions under which donation refunds may be considered and processed.
Important: As a non-profit organization, donations to Lok Setu are used to fund our various public service initiatives including awareness programs, training camps, grievance redressal systems, and community support activities. Refunds are processed only under specific circumstances outlined in this policy.
Refund requests may be considered under the following circumstances:
Time Limit: Refund requests must be submitted within 14 days of the transaction date to be considered. Requests beyond this period may not be eligible for refund.
Under normal circumstances, donations to Lok Setu are considered final and non-refundable for the following reasons:
Note: Once a donation has been processed and funds have been allocated to our social initiatives (training programs, awareness camps, grievance redressal systems), it cannot be refunded as these resources have already been deployed for public benefit.
If you believe your donation qualifies for a refund under our eligibility criteria, please follow this process:
Contact us via email at refunds@loksetu.org or through our contact form with your donation details
Include transaction ID, date, amount, donor name, and reason for refund request
We'll verify the transaction and eligibility within 5-7 business days
If approved, refund will be processed to the original payment method
Required Information for Refund Requests:
Once a refund is approved, the processing time varies depending on the original payment method:
Notification: You will receive an email confirmation once your refund has been initiated. The exact time for the funds to appear in your account depends on your bank's processing time.
As a social initiative, Lok Setu may consider exceptional refund requests in the following special circumstances:
Such requests will be reviewed on a case-by-case basis by our management committee, and decisions will be made considering both the donor's circumstances and our organizational commitments to ongoing social initiatives.
As a non-profit organization, donations are typically considered final contributions to support our social initiatives. However, if you've made a donation in error or there was a technical issue, you may request a refund within 14 days of the transaction.
If a tax exemption certificate has already been issued for your donation and you receive a refund, the certificate becomes invalid. You should not claim that donation as tax-exempt on your tax returns. We will notify the appropriate authorities if required by law.
Yes, in many cases we can accommodate requests to redirect donations to different Lok Setu initiatives. This is often preferable as it continues to support our mission while addressing your concerns. Please contact us to discuss redirection options.
We aim to review all refund requests within 5-7 business days of receiving complete information. Complex cases or those requiring additional verification may take up to 14 business days. We will keep you informed throughout the process.
Funds from campaigns that don't reach their goals are typically redirected to similar initiatives within Lok Setu's broader mission. If you prefer your donation to be used differently or refunded in such cases, please contact us within 14 days of the campaign closing.
For questions about our refund policy or to submit a refund request, please contact us through any of the following channels:
Lok Setu - Thank you for supporting our mission to build bridges between citizens and government through trust, dialogue, and solutions. Your contributions help us continue our important work in communities across the region.